TECHNICAL SUPPORT
Online Technical Support is now available!
You must register to use Online Support. Once registration has been submitted, the CrimeCog support staff will process the request. Upon approval, you will be sent an email containing the necessary Online Support access information.
Legacy Technical Support is available via e-mail or telephone. Standard support hours are Monday through Friday 8:00 A.M. to 5:00 P.M. Mountain Time. Additional technical consultation for client-specific E*Justice software such as custom forms, reports, and interfaces is available through a separate Professional Services Agreement. Issues and requests are logged into our client request tracking system and the Client POC is given an issue ticket number. The call is prioritized based on what is being reported, and how serious the Client perceives the problem.
Priority 1 issues receive immediate attention and are worked continuously until resolved. Priority 2, 3 and 4 issues are placed in the queue, assigned to programmers and are addressed based on maintenance contract guidelines, order received, and priority. Questions, feedback, and issues may be escalated at any time to the Technical Support Service Manager if so desired.
